Support

Need Help?

We're here to help you get the most out of Master SQL. Choose the option that best fits your needs.

📧 Contact Us

For questions, bug reports, or feature requests:

Email: [email protected]

We typically respond within 24 hours on business days.

❓ Frequently Asked Questions

How does Master SQL connect to my database?

Master SQL connects directly to your database server via TCP from your iPad. Your data never passes through our servers. We only handle authentication, subscription management, and cloud backups (Gold).

Which databases are supported?

MySQL, PostgreSQL, SQLite, MariaDB, SQL Server, and MongoDB.

Is my data secure?

Yes. Database connections are direct from your device. Connection credentials are stored in your device's Keychain with AES-256 encryption. Cloud backups (Gold) are encrypted before upload.

Can I use SSH tunnel?

Yes. Master SQL supports SSH tunnel connections for all database types. You can use password or private key authentication.

What's the difference between Free, Pro, and Gold?

• Free: 2 connections, 3 tabs, 5 saved queries, CSV export
• Pro ($4.99/mo): Unlimited connections, tabs, queries. All export formats (CSV, JSON, SQL, XML). ER diagram and server monitor.
• Gold ($7.99/mo): Everything in Pro plus 1GB encrypted cloud backup and sync.

How do I restore purchases?

Go to Settings → Subscription → Restore Purchases. Your subscription is linked to your Apple ID.

How do I cancel my subscription?

Subscriptions are managed through the App Store. Go to iPhone/iPad Settings → Apple ID → Subscriptions → Master SQL → Cancel.

Can I export my data?

Yes. Free users can export to CSV. Pro and Gold users can export to CSV, JSON, SQL, and XML. You can share via Files app, AirDrop, or clipboard.

Does it work with Stage Manager and Split View?

Yes. Master SQL is fully optimized for iPad multitasking including Split View, Slide Over, and Stage Manager.

How do I delete my account?

Go to Settings → Delete Account. This will permanently remove all your data from our servers within 30 days.

🐛 Report a Bug

Found a bug? Please email [email protected] with:

• Your iPad model and iOS version
• Master SQL app version
• Steps to reproduce the issue
• Screenshots if possible

💡 Feature Requests

Have an idea to make Master SQL better? We'd love to hear it! Email [email protected] with your suggestion.